Google’s AI reservation service Duplex is now available in 49 states – James Vincent

Duplex uses AI to make phone reservations through Google Assistant. | Photo by Amelia Holowaty Krales / The Verge

More than two years after it initially began trials, Google’s AI-powered reservation service Duplex is now available in 49 US states. This looks like it’ll be the limit of Duplex’s coverage in the US for the time being, as Google tells The Verge it has no timeline to launch the service in the last hold-out state — Louisiana — due to unspecified local laws.

Adapting to local legislation is one of the reasons Duplex has taken so long to roll out across the US. Google tells The Verge it’s had to add certain features to the service (like offering a call-back number for businesses contacted by Duplex) to make it legal in some states. In others, it’s simply waited for legislation to change.


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